Recently the Mauritius Post introduced post codes for my region. The Post service gave us a card with our new code for our address. On the card they requested that we tell our correspondents. So, you think, not a problem, it is just a matter of informing the usual list of people such as the bank and utility services. Think again.
There I go, in good faith, thinking I will inform the most important one first, that is, my bank. Simple I thought. Well, it should be, my bank promotes the latest technological facilities like internet banking and mobile banking. The bank prides themselves on using smart tools to allow you to bank the way you wish 24/7. As a client I am a user of internet banking so the logical thing to do is just to use this facility to send a message to the bank and ask that they add the post code on your personal address details. A simple data entry job for any bank employee.
No such luck, the reply comes back informing that you must visit a branch with your identity card and a utilities invoice as proof of your address and post code. No kidding, this has to be an administrative protocol installed in the colonial days. To quote H.M. Queen Victoria “we are not amused” !
In short, to add a simple post code to your existing address at the bank, you need to have your electricity, water or telephone companies do the address change first. No doubt they would also send you on a spiralling administrative impasse.
Conclusion, what’s the point of having electronic means in this administrative paper orientated mentality? So much for allowing me to bank the way I want 24/7. The customer service want to see me in a branch and queued up along with hundreds of clients just to present a new post code? I think not, sorry Mauritius Post but the post code card will stay in the pending tray.